Refund and Returns Policy
Replacement Policy
We stand by the integrity of That Green Juice. We do not offer refunds, except where required by applicable law.
Report damaged, incorrect, warm or thawed deliveries within 24 hours of delivery through our website claim form. Email delivery-incident photos separately to support@thatgreenjuice.com with your order number. For suspected spoilage alone, contact us promptly; photos are optional. Simply disliking the flavor does not qualify for replacement.
Eligible damage or quality issues, including spoilage, receive a replacement, not a refund or store credit. Carrier-caused warming or thawing is an exception: replacement depends on recovering the full product and shipping costs from the carrier. If reimbursement is denied or insufficient, no replacement is provided under this exception, including related taste concerns. FedEx payment is not guaranteed.
Nothing in this policy limits rights or remedies required by applicable law.
